Quality Policy

Document Version Control

Version No.

Date Change Made

New Version No.

Changes Made By (initial)



August 2015



Approved at MTC 10 11 15 Agenda Item 8.2





Reviewed at MTC 19.3.2018 Agenda item 17.1





Reviewed at MTC 07.10.2018 Agenda item 11.3


Oct 2020



Updated policy list and section 2


Dec 2020



Approved at Full Council 14.12.20
Agenda Item 9.1



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1. Introduction

1.1 Purpose

We believe that our commitment to continuous improvement will guarantee the success of Macclesfield Town Council by fulfilling our strategic objectives and the needs and expectations of our clients, communities and other stakeholders.

1.2 Scope

The Council’s policy on Quality supports the Mission, Vision, Goals and Strategic objectives contained in its Strategy. It relates to all activities and processes developed and operating for Quality Control and Management which have been underlined by the Council adopting its Health and Safety Policy, Equality Policy, Environmental Policy, Employee Handbook, Training and Development Policy, Information & Data Protection Policy, ICT Policy,  Information Security Policy, Internet, Email and Social Media Policy, Child/Vulnerable Adult Protection Policy and Grants Funding Policy.

It will also ensure the Council operates in compliance with its Core Values and best practice.

2. Quality Policy

Macclesfield Town Council is committed to seek Quality in all that it does by:

  • Developing and maintaining activities that are systematically planned, implemented, reviewed and evaluated,
  • Recruiting capable, helpful and courteous staff and to invest in their development and training,
  • Staff appraisals conducted annually with a review at every 6 months.
  • Providing a working environment that is safe and secure for all staff, Members and visitors, and the production of risk assessments, regularly reviewed,
  • Regular programme of review of all polices in place
  • Complying with the General Data Protection Regulation and appoint an external Data Protection Officer,
  • Complying with the Web Content Accessibility Guidelines version 2.1 AA standard,
  • Complying with the 2010 Equality Act’s nine protected characteristics and adhering to the Equality Policy
  • Appointing an auditor for internal audits,
  • Completing an Annual Governance and Accountability Return,
  • Increasing the Council’s capacity by developing both Members and Staff and using external expertise where appropriate,
  • Outsourcing to 3rd party service providers, where appropriate, following Council Financial Procedures and with the issue of robust Service Level Agreements and effective contract management
  • Evaluating the impact of our grants programme.
  • Investing in technology and equipment which will increase efficiency,
  • Working in partnership where it can add value,
  • Building successful relationships with clients and communities by ascertaining their need and working with experts and experienced local community groups and building social value.